This
system developed by Center for Strategic Planning director Christina Drouin is
presented in detail in the chapter 'Steps to a Marketing System' in the
new guide to Marketing Independent Schools in the 21st Century
by the National Association of Independent Schools.
NAIS
The
system presents a tiered approach of four distinct levels creates a planning
hierarchy that works effectively in a school setting to anchor the amorphous
institution-wide marketing plan. Its use of project implementation teams with
specific objectives, tasks, assignments and deadlines gets marketing plans off
the shelf and into action. Each planning level is an essential step in
affecting positive marketing outcomes.
In marketing one does not begin with the questions:
“What do we want?” One begins with the questions: “What does the other
party want?” What are its values? What are its goals? What does it consider
results?”
-- Peter Drucker, Management Challenges for
the 21st Century
Information gathering and analysis are the foundational elements of marketing
planning, providing the factual bases upon which to make the planning
assumptions that under gird plans. Data from this phase inform the planning
process by identifying internal strengths and weaknesses within the school
environment, and external threats and opportunities existing or emerging
outside the school environment.
Planning Level 2
Marketing System Analysis & Planning
Guide (2-3 months)
“In
an service sector as rich with opportunities as independent school education
is today, prioritization and strategic selectivity are essential guideposts.”
The
Marketing System Analysis & Planning Guide is the formal presentation of
Level 1 findings plus analysis suggesting strategic marketing issues, and
growth and positioning challenges and opportunities. The Planning Guide
also lists the yield of marketing opportunities using market penetration,
market development, product development and diversification growth strategies.
All are narrowed down to four to six overarching goals and a series of
recommendations that provide focus to the Institutional Marketing Plan.
Planning
Level 3
The Institutional Marketing Plan
(1-2 months)
By allowing the Institutional Marketing Plan to serve as
the marketing umbrella under which Project Implementation Plans are executed,
marketing becomes an achievable endeavor in most schools. The approach takes a
very large task and breaks it down into manageable chunks. The Institutional
Marketing Plan provides strategic direction, overarching marketing goals and
an evaluation framework, and is advanced by Project Implementation Plans (PIPs).